Refund policy

BUCKLE BUNNY SOLUTIONS

Returns, Refunds & Exchanges Policy

Effective Date: May 2026

At Buckle Bunny Solutions, we put care into offering products that are functional, fun, and made for life with horses. We want you to feel confident in your purchase, so we encourage you to review product descriptions, sizing information, measurements, photographs, and care instructions carefully before ordering.

ALL SALES ARE FINAL

Due to the nature of equine products and our commitment to maintaining product cleanliness, condition, hygiene, and inventory integrity, all sales are final. We do not accept returns or exchanges for change of mind, incorrect sizing selected by the customer, color or pattern preference, or other buyer-related reasons.

Customers are responsible for selecting the correct product, size, color, and quantity before completing an order.

We are always happy to help with questions before you order. If you're unsure about sizing, fit, or which product may be right for your horse, please reach out before purchasing.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

We want you to receive exactly what you ordered and in appropriate condition.

If your item arrives damaged, appears to have a manufacturing defect, or you receive an incorrect item, please contact Buckle Bunny Solutions within three (3) calendar days of confirmed delivery.

Please provide:

  • Your order number;

  • Clear photographs of the product and affected area;

  • Photographs of the original packaging, when relevant; and

  • A brief description of the issue.

Please do not use, wash, alter, repair, or further damage the item while your claim is being reviewed.

Each claim will be evaluated individually. If Buckle Bunny Solutions determines that an item has a verified manufacturing defect or that an incorrect item was sent, we may, at our discretion and as permitted by applicable law, provide a repair, replacement, store credit, or refund.

WHAT IS NOT CONSIDERED A DEFECT

Equine products naturally experience significant forces, environmental exposure, and contact with animals. The following generally are not considered manufacturing defects:

  • Normal wear and tear;

  • Damage from chewing, biting, kicking, pawing, pulling, rubbing, or stepping on a product;

  • Damage caused by a horse becoming caught or entangled;

  • Incorrect sizing or improper fit;

  • Improper installation, adjustment, or use;

  • Damage caused by failure to follow care instructions;

  • Damage caused by excessive force or an accident;

  • Altered or modified products;

  • Natural variations in materials, color, or pattern placement; or

  • Damage occurring after the product has been used contrary to instructions or reasonable safety practices.

FINAL NOTE

We appreciate every customer who chooses to shop with our small business. These policies allow us to provide fair and consistent service while keeping our prices accessible.

Questions are always welcome before you order—we would much rather help you choose confidently from the start.

Thank you for supporting Buckle Bunny Solutions. Go On.